Claims
In order to file a travel insurance claim or for general questions or help about the policy that you purchased, please contact the provider of your travel insurance policy.
If you purchased a travel medical insurance only plan on our Medical.TravelInsurance.com website, please visit this link for claims information.
If you purchased a travel insurance plan on TravelInsurance.com, the name of your provider can be found in the email confirmation that you received after buying travel insurance and you can find their information in the below list.
INSURANCE PROVIDER CLAIMS CONTACTS:
Allianz Global Assistance
To submit an Allianz Global Assistance claim, please use the below contact information:
Claims
Phone: (800) 334-7525
Fax: (804) 673-1469
Email: claimsinquiry@allianzassistance.com
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 284-8300
Outside U.S.A. & Canada: (804) 281-6708
Mailing Address
Allianz Global Assistance Claims Department
P.O. Box 72031
Richmond, VA 23255-2031
April Travel Protection
To submit a Claim or to contact our 24/7 Assistance Team, please use the below contact information. Claims may be faxed, emailed, or sent via mail.
Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (800) 774-3970
Call Collect, outside the U.S.A. & Canada: (305) 455-0307
Fax: (305) 455-1565
Email: claims@apriltravelprotection.com
Mailing Address
April Travel Protection
11900 Biscayne Blvd, Suite 600
Miami, FL 33181
AXA Assistance USA
To submit a Claim or for 24 Hour Emergency and Travel Assistance, please use the below contact information:
Claims & 24 Hour Emergency and Travel Assistance
Toll Free: (855) 327-1472
Outside of the USA: (312) 356-5967
Email: ustravel@axa-assistance.us
Mailing Address
AXA Assistance USA
P.O. Box 260337
Miami, FL 33126
CSA Travel Protection
To submit a CSA claim, please use the below contact information:
Claims
Phone: (800) 541-3522
Fax: (877) 300-8670, International: (858) 810-2505
Email address: claims@csatravelprotection.com
Mailing Address
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057
Generali Global Assistance
To submit a Generali Global Assistance claim, please use the below contact information:
Claims
Phone: (800) 541-3522
Fax: (877) 300-8670
Email address: claims@generalitravelinsurance.com
Mailing Address
Generali Global Assistance & Insurance Services
Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193-9057
Global Trip Protection
For questions on how to submit a claim, obtain Claim Forms, or inquire about an existing claim, please contact our Claims Customer Service Department:
Claims
Phone: (866) 511-9106
Email address: aci247@acitpa.com
Mailing Address
Administrative Concepts
c/o Global Trip Protection
PO Box 4000
Collegeville, PA 19426
File Online: Click here to file a claim online
Aegis Insurance (formerly known as GoReady Insurance)
To submit a Claim, please use the below contact information.
Please review your policy’s Summary of Benefits page or Description of Coverage to determine the respective underwriter.
How do I know who underwrites my policy? You can find that
information on the bottom of your Summary of Benefits or on the first page of the Description of Coverage for your policy. Both of these documents were attached to your confirmation email from GoReady.
Generali Claims
Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (866) 205-3992
Call Collect, outside the U.S.A. & Canada: (305) 455-0896
Fax: (305) 455-1565
Email: claims@goreadyinsurance.com
Mailing Address
Aegis Insurance, Inc.
c/o Broadspire Claim Benefits Services
P.O. Box 459084
Sunrise, Florida 33345
Starr Claims
Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (877) 317-3472
Call Collect, outside the U.S.A. & Canada: (305) 455-0896
Fax: (610) 293-9299
Email: claims@goreadyinsurance.com
Mailing Address
Administrative Concepts, Inc.
c/o Aegis Insurance
P.O. Box 4000
Collegeville, PA 19426
Zurich Claims
Claims & 24/7 Assistance
Toll Free, within U.S.A: (833) 515-3322
Call Collect, outside the U.S.A: (416) 479-8010
Fax: (416) 205-4673
Email: claims@zurichtravelassist.com
Mailing Address
Zurich Travel Assist
c/o Aegis Insurance
P.O. Box 968019
Schaumburg, IL 60196
International Medical Group (IMG)
To submit an IMG claim, please use the below contact information:
Claims
Phone: (800) 628-4664
Fax: (317) 655-4505
Click here to file an IMG claim online
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 628-4664
Outside U.S.A. & Canada: (317) 655-4500
Mailing Address
International Medical Group Claims Department
P.O. Box 241853
Apple Valley, MN 55124
John Hancock Insurance Agency, Inc.
To submit a claim, please use the below contact information:
Please refer to your policy number.
If your policy number begins with 54, please use the following contact information:
Claims
Starr Travel Claims
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland, OH, 44101-4729
Phone: 866-511-9104 (New and Existing Claims)
File Online: Click here to file a claim online
24 Hour Emergency Assistance
Active Care Management (ACM)
Toll Free U.S & Canada: 1-833-322-1237
International (collect calls): +1-819-566-0612
If your policy number begins with 50, please use the following contact information:
Claims
USA: 1-866-888-7803 (Toll Free)
Outside USA / Collect Calls: 317-582-2660
Email: JHIAclaims@sevencorners.com
24 Hour Emergency Assistance
USA: 1-866-888-7150 (Toll Free)
Outside USA / Collect Calls: 317-582-2690
Mailing Address
Starr Travel Claims
c/o Seven Corners
303 Congressional Blvd.
Carmel, IN 46032
RoamRight
To submit a RoamRight claim, please use the below contact information:
Claims
Phone: (855) 762-6252
Fax: (443) 279-2901
Email: claims@roamright.com
24 Hour Emergency Assistance
Within U.S.A. & Canada: (866) 443-6971
Outside U.S.A. & Canada: (443) 279-7335
Mailing Address
RoamRight Claims c/o Arch Insurance Company
11350 McCormick Rd., Suite 102
Hunt Valley, MD 21031
Seven Corners
To submit a Seven Corners claim, please use the below contact information. Claims may be initiated on our website, by mail,by fax, our mobile app or by phone call:
Claims
Phone: (800) 335-0611
Fax: (317) 575-2256
Website: Click here to file a claim online
24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 335-0611
Outside U.S.A. & Canada: (317) 575-2652
Mailing Address
Seven Corners, Inc.
Attn: Claims
PO Box 211760
Eagan, MN 55121
Travel Guard
To submit a Travel Guard claim, please use the below contact information:
Claim & 24 Hour Emergency Assistance
Toll Free: (800) 826-1300
Outside of the USA: (715) 345-0505 (call collect)
Click here to file a claim online
Mailing Address
Travel Guard International
3300 Business Park Drive
Stevens Point, WI 54482
Travel Insured International
To submit a Travel Insured International claim, please use the below contact information:
Claims
Phone: (800) 243-2440 (Toll-Free USA/Canada)
Phone: (860) 528-7663 (Collect Outside USA/Canada)
Fax: (860) 256-0518
Email: claims@travelinsured.com
Mailing Address
Travel Insured International, Attention: Claims Department
855 Winding Brook Drive, PO Box 6503
Glastonbury, CT 06033-6503
Travelex Insurance Services
To submit a Travelex claim, please use the below contact information:
Claims
Phone: (855) 205-6054
Fax: (715) 303-6328
Email: travelex.claims@bhspecialty.com
24 Hour Emergency Assistance
If you purchased Travel Basic (TBB-1220) or Travel Select (TSB-1220) on or after December 1, 2020, Contact World Travel Protection
Within U.S.A. & Canada: (844) 215-1672 (toll-free)
Outside U.S.A. & Canada: (647) 775-8042 (worldwide direct number, collect calls accepted)
If you purchased Travel Basic (TBB-1117) or Travel Select (TSB-1117) on or before November 30, 2020, Contact On Call International
Within U.S.A. & Canada: (855) 892-6495 (toll-free)
Outside U.S.A. & Canada: (603) 328-1373 (worldwide direct number, collect calls accepted)
Mailing Address
Berkshire Hathaway Specialty Insurance Company
PO Box 2986
Clinton, IA 52733
Trawick International
To submit an Trawick International Claim, please use the below contact information:
Claims
Now you can look up your personalized claim contact, claim forms and online claim filing information by using your Certificate/Plan number on the Trawick claims portal linked below.
If you are unable to locate your certificate number, please call 251-661-0924 to request the certificate number from a live Customer Service Representative.
Click here to file a claim online
